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About Us

Contact us at:
BLADEMATRIX.COM

sales@bladematrix.com
833 MONMOUTH ST
NEWPORT, KY US
 
859-215-0248
877-290-5535

 

Thank you for visiting Bladematrix.com . Our goal is to supply you with the best selection and latest technology in new knives, swords, and accessories while continuing to offer the best pricing on-line. You will enjoy saving an average of 40% off retail items. We carry more than 249 different manufacturers with 15000+ items to choose from.

How do we do it!

  • We buy direct from the many different manufacturers and distributors.
  • When you place your order with us we verify the current availability of the items on the order.
  • Availability is around 95% of the items on the site.
  • We carry instock about 30% of what is shown on the website.  The remaining will be shipped to us from our suppliers within 3 business days.
  • We do not charge your credit card until product is ready to ship.
  • If the items are not in stock, then they are ordered and shipped to Bladematrix for redistribution to you.
  • This process takes about 3-5 days.
  • We will then send you a tracking number or shipping status email for your order.
    Example!
  • If you order something 3 day select , if it is not in stock then it will not start shipping for about 5 days.
    Customer Satisfaction!
  • We hold a 5 Star rating on Yahoo!
  • Above a 98% satisfied customer base.
  • The extra wait is well worth the savings.

    30-Day Satisfaction Guarantee

  • All products come with a 30-Day Satisfaction guarantee from Bladematrix.com.
  • If for any reason you are not happy with the item(s) received please return ship the item(s) back to us at 833 Monmouth St, Newport, Ky  41071 
  • We will require the item(s) with all the packing materials that originally came with the item(s).
  • Please include a copy of your packing slip for identification
  • If you are returning it for defective reasons or the condition is unsatisfactory to your liking please identify that for us.
  • Once received we will credit your credit card account in full for the purchase price of the item NOT including the original or return shipping.
  • Our 30-day warranty starts from the day the item(s) are delivered to your address.
    Bladematrix.com 30 Day Direct Replacement Warranty
  • Turn-around time approximately 10-18 days
  • If the item(s) you receive are defective in any way you may return them to us for a direct replacement.
  • Please send an email to the Returns department to start the RMA process.
  • Email requirements
    A very descriptive explanation of the defect so we may identify the issue to the manufacturer.
    Order number
    Full billing and shipping information on your order
    Item(s) being returned
  • Please contact us at sales@BladeMatrix.com
  • In 1-2 days Bladematrix.com will then send you a RMA number via email for the item(s).
      
  • When we recieve the item(s) back, we will ship you the replacement and notify you by email
  • It will take 2-7 Days to deliver item(s) via UPS.
    A return tracking number will be sent to you via email once the replacement is shipped.
    Out of stock item(s) Policy
  • The item(s) currently out of stock will be removed from your order automatically.
  • We won't notify you unless it is more than half the dollar amount of the order, or it is a item(s) that is required to make the other item(s) function.
    For example a knife and sheath and the knife is out of stock.
    Out of stock Back order policy
  • If you would like to have out of stock item(s) put on back order please identify that to us in the comment section of the order form.
  • The item(s) will be removed from your current order and shipping will be adjusted according to the remaining weight.
  • The Back orders will be placed in a new order and be put on hold until you approve the back order separately.
  • Once approved Bladematrix.com will place the item on back order at your request.
  • Bladematrix.com will not authorize the funds on your credit card until the item ships.
  • Bladematrix.com will charge your credit card when the item is ready to ship.
  • If you determine after a long wait you no longer want the item(s) you can request the cancellation of the back order. As long as the item is not on its way from the manufacturer. This will take one day for us to verify.
  • we will notify you once the order has been cancelled.
    Continental US Shipping Charges
  • Shipping charges are calculated by weight through a direct link to UPS & USPS
  • UPS & USPS use your zip code to determine shipping charges based on shipping from our zip code
    APO boxes Shipping Charges
  • Shipping charges are calculated by weight through a direct link to USPS
  • USPS use your zip code to determine shipping charges based on shipping from our zip code
  • Item(s) shipping this way are not trackable via a tracking number. You will receive an email only stating that your order has shipped
  • Delivery time is 15-20 days.

    Hawaii and Alaska Shipping Charges
  • Shipping charges are calculated by weight through a direct link to USPS
  • USPS use your zip code to determine shipping charges based on shipping from our zip code
  • Item(s) shipping this way are not trackable via a tracking number. You will receive an email only stating that your order has shipped
  • Delivery time is 7-10 days.
    Privacy Policy:
  • All information is used only by our company and is never given out to external firms unless it is required to expedite your order from one of our authorized warehouses.
  • Your information will never be sold at any time.
  • Periodically, Bladematrix.com will send an email about monthly sale and closeout items
    Foreign order policy
  • Bladematrix.com will take foreign orders with Pay Pal  or a prepaid Western Union Money Order.
  • You must complete an order on-line so Bladematrix.com has a reference point.
  • Swords are not allowed to be shipped into many countries, so check your local laws before ordering.

  • Send a money order in the amount requested on the order and your order will be promptly sent out.
  • Delivery time can take up to 8 weeks.

    Free website post is after approval from Bladematrix LLC only.
    Kentucky Residence must pay sales tax
    Contact info
  • Address
    Bladematrix.com
    833 Monmouth St
    Newport, KY 41071
    Email Contact information
  • Returns Department
    sales@BladeMatrix.com
  • Sales Question
    sales@BladeMatrix.com
  • 859-215-0248